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Policies

After Hours Care
Appointment Reminders
Cancellations and No Shows
Inclement Weather
Late Arrivals
Walk-In Patients
Osteopathic Medicine

After Hours Care

Wentworth Health Partners Lee Family Practice provides coverage after hours for both pediatric and adult patients through Wentworth Health Partners call groups and Nurse Telephone Triage Service (NTTS), a nurse assessment and care coordination service.  For emergent care, patients should call 911.  To reach NTTS for urgent care, call Lee Family Practice at (603) 868-3300.  Patients may also call NTTS directly at (603) 501-5986.  For non-urgent issues, patients may leave a message in the general practice mailbox by calling the practice at (603) 868-3300 and selecting 2.  Patients may also leave prescription refill requests after hours by calling the practice at (603) 868-3300 and pressing 1 for the Prescription Refill Line.  Refills will be addressed the next business day.

Wentworth Health Partners is pleased to announce our After Hours Clinic that offers appointments for acute/sick visits Monday through Thursday evenings and Saturday mornings.  Appointments are available to established patients of any Wentworth Health Partners primary care practice.  The After Hours Clinic is located at 10 Members Way, Suite 200 in the Wentworth Professional Building in Dover, NH.  The hours are 4:00 P.M. to 8:00 P.M. Monday through Thursday and 8:00 A.M. to 12:00 P.M. on Saturday.  Appointments can be booked three ways:

1.  Book an Acute/Sick appointment through your regular service provider's office beginning at 12:00 P.M. for appointments that same evening.  Saturday Acute/Sick appointments can be booked through your regular provider's office beginning each Friday at 12:00 P.M.

2.  After regular business hours and Saturday mornings call your primary care provider's office and use the prompt for the nurse triage or provider on-call service to request an appointment time.

3.  The After Hours Clinic Phone Line is available Monday through Thursday 4:00 P.M. to 8:00 P.M. and on Saturday from 8:00 A.M. to 12:00 P.M. at 603-609-6930.

Wentworth-Douglass Hospital also provides an Urgent Care Center at the Wentworth-Douglass Professional Center at Lee.  Lee Urgent Care is located at 65 Calef Highway (Lee Traffic Circle) in Lee, NH.  It offers walk-in service for the care and treatment of minor injuries and illnesses.  No appointment is necessary.  Contact your insurance carrier to determine coverage, co-payments and referral requirements.  Lee Urgent Care can be reached at (603) 868-3304.

Hours of Operation:  Monday - Friday 10:00 AM - 8:00 PM and Saturday - Sunday 9:00 AM - 7:00 PM

Appointment Reminders

We utilize HouseCalls, an automated appointment reminder system to notify patients of upcoming appointments, including all appointments with providers, lab services, and nurse visits.  This is a HIPAA-compliant system that will only identify the patient by name and date of birth.  The appointment details will only indicate the name of the practice or provider and date and time of the appointment.  No information will be provided to indicate the reason for the visit to protect patient privacy.  Patients will receive a call two business days in advance of their appointment.  Calls are only made Monday - Friday between 1:00 PM - 4:30 PM.  If the system is unable to reach a member of the household or to leave a voice mail message, the system will attempt to reach the patient again one business day in advance between 9:00 AM - 11:00 AM.  If a member of the household is reached, he/she may confirm the appointment, cancel the appointment, or ask to be connected to the practice to immediately reschedule the appointment.   If the system detects voice mail, the appointment information will be left in the message but the patient will be asked to contact the practice to confirm, cancel, or reschedule the appointment. 

Cancellations and No Shows 

If you need to reschedule your appointment, please call our office.  We do require 24-hours notice if you are unable to keep a scheduled appointment.  It is our policy that after three (3) missed appointments we reserve the right to discharge you from our practice.

Inclement Weather

In the case of inclement weather, power outages or medical emergencies, patients with scheduled appointments will be contacted via our automated appointment reminder system, HouseCalls, at their primary listed phone number.  If you have not received a practice closure message and question whether the practice is open, please call Lee Family Practice at (603) 868-3300 prior to coming to your appointment.  Please make every effort to arrive on time for your appointment if the practice is open during inclement weather.  However, for patient safety, late arriving patients will be accommodated as best as possible.  If the practice is closed, appointments will be automatically cancelled.  Patients will be contacted to reschedule their appointments as soon as the practice re-opens.  If you will be unable to make an appointment due to inclement weather, please call Lee Family Practice at (603) 868-3300 to cancel your appointment.

Late Arrivals

Patients are instructed to report for their appointment 15 minutes prior to their scheduled appointment time at the time the appointment is booked and when the appointment is confirmed.  The 15-minute advance arrival is required in order to complete the check-in process and any administrative requirements and to be medically screened by a clinical staff member prior to being seen by the provider.  Any patient arriving later than his/her actual scheduled appointment time will be considered late.  For any late arrivals, the Primary Care Provider has the sole authority to determine if he/she will see the patient.  If the provider is able to see the patient, he/she will be checked-in at that time and the visit will proceed as previously scheduled.  If the provider is unable to see the patient at that time, the following options will be offered to the patient to assist with his/her medical needs.  Patients with a same day appointment will be offered the option to be seen as time permits in the provider's schedule on that day.  The patient will be given an approximate wait time and will be seen by the end of the business day if he/she chooses to wait.  Providers and staff will make every effort to see patients that are late for a morning appointment prior to lunch and patients that are late for an afternoon appointment prior to the end of the business day.  Patients with any appointment other than a same day appointment will be offered the option to reschedule the appointment for another date out of courtesy to other patients. 

Walk-In Patients

Patients are seen by scheduled appointment only.  If a patient comes without an appointment, he/she will be triaged by the assigned provider's nurse and will either be seen if there is an urgent/emergent medical problem, referred to the Wentworth-Douglass Hospital Emergency Room, or scheduled for an appointment if it is not an urgent/emergent medical problem.  The patient's assigned Primary Care Provider will be consulted before the patient is scheduled for a same day appointment, referred to the Emergency Room, or scheduled for an appointment in the future.  Patients may have an extended wait if scheduled for a same day appointment since scheduled patients will receive priority.

Osteopathic Medicine

Like medical doctors (MD), doctors of osteopathy (DO) receive full traditional medical school training, and can choose to practice any medical specialty.  Differences lie primarily in the philosopy and application of osteopathic manipulative therapy (OMT).  DOs have traditionally championed a holistic approach to their patients, taking into consideration all aspects of their health, including physical, emotional, psychosocial, and spiritual influences.  Many osteopaths also use OMT as a tool with which to directly manipulate the musculoskeletal system, achieving decreased pain, improved range of motion, and better homeostasis among different body systems.  Further information can be obtained at www.osteopathic.org.

©2009 Wentworth-Douglass Physician Corp., PO Box 458, Dover, NH 03821-0458